Success Experience Intern

This is a full time, remote Summer Internship that can be based anywhere in the United States or Canada. Calix is looking for a Summer intern to join our Success Experience team. In this role, you will be part of a unique and award-winning internship program within the company. The program provides the opportunity to learn new skills through training and on the job learning. This internship is ideal for students interested in customer experience, content strategy, business operations, data analysis, marketing/success alignment, and AI‑enabled process design. In this internship, you will contribute to high-visibility and cross-functional core programs that span the entire customer lifecycle — including content management strategy, engagement catalog optimization, contact management workflow development, campaign and journey coordination, and AI‑powered engagement recommendation pilots. This role provides exposure to Success, Marketing, Sales, and Technology teams. The duration of the program is expected to be about 90 days. Responsibilities and Duties: Support content management strategy workshops, process mapping, and documentation. Assist in engagement catalog review, updating descriptions, identifying underused engagements, and preparing catalog updates. Support AI-powered engagement recommendation engine pilots, including metadata structuring and testing. Contribute to contact management workflows: data validation, outreach logic, and process documentation. Document and coordinate cross-team alignment across Success, Marketing, and Product for journeys, campaigns, and segmentation. Assist with operational tasks: research, data cleanup, content audits, and lifecycle communication alignment. Qualifications: Pursuing a degree in Business, Marketing, Communications, Analytics, Information Systems, or related field. Strong analytical and organizational skills. Excellent written communication and ability to simplify complex concepts. Familiarity with Salesforce, Excel/Sheets, or content management tools is a plus. Interest in customer lifecycle operations, AI/ML applications, and cross-functional collaboration. Self-starter who excels in dynamic environments. Able to work the complete Summer break (May - August or June - September) What You'll Gain: Hands-on experience supporting enterprise-level strategic initiatives. Exposure to Marketing, Success, Sales, Product, and Enablement collaboration models. Experience with AI-driven engagement design and metadata systems. Understanding of content lifecycle governance and customer journey alignment. Practical experience in segmentation, workflows, and operational tooling. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 21.85 - 27.60 USD Hourly Select US Metros and States: 19.00 - 24.00 USD Hourly Other US Locations: 17.10 - 21.60 USD Hourly For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once‑in‑a‑generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.