Technical Project Manager Intern - Software Delivery and Operations

Cambium Learning® Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. Using a research-based, personalized approach, Cambium Learning Group delivers SaaS resources and instructional products that engage students and support teachers in fun, positive, safe and scalable environments. These solutions are provided through Learning A-Z® (online differentiated instruction for elementary school reading, writing and science), ExploreLearning® (online interactive math and science simulations, a math fact fluency solution, and a K–2 science solution), Voyager Sopris Learning® (blended solutions that accelerate struggling learners to achieve in literacy and math and professional development for teachers), and VKidz Learning (online comprehensive homeschool education and programs for literacy and science). We believe that every student has unlimited potential, that teachers matter, and that data, instruction, and practice are the keys to success in the classroom and beyond. Job Location: Fully remote. Candidates must reside and work within the United States. Job Responsibilities Provide high quality support for operational service delivery and/or new feature development for a high-availability software system Effectively triage and troubleshoot helpdesk case escalations and inquiries, with support from senior tech PMs. Answer client inquiries about system behavior and capabilities accurately. Personally make or oversee the completion of system configuration changes. Managing the user acceptance testing (UAT) process for 2-3 clients under supervision of a senior tech PM. Track UAT feedback. Create detailed Jira tickets to capture issues, including steps to reproduce, environment, and other pertinent details. Verify fixes once issues are fixed through configuration or code updates, prior to handoff to QA for final verification. Draft detailed deployment plans (under the supervision of a senior tech PM). Provide deployment support as verifier. Manage operational schedules under the supervision of a senior tech PM Be comfortable working on multiple projects simultaneously, with an inherent ability to work well under tight timelines and have proven problem-solving capabilities. Job Requirements Bachelor’s degree in a related field. Master's degree in progress is a plus. Exceptional data-based skills and demonstrated aptitude to learn basic SQL preferred. Excellent documentation and communication skills, excellent team-oriented attitude, and a proactive and detail-oriented nature. Familiarity with software such as Jira, Confluence, TeamCity, Git, Bitbucket, and Octopus is desired. Some experience with software development lifecycle, general project management methods To apply for this opportunity, simply click on the “Apply” button and submit a cover letter and resume. An Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability. Cambium Learning® Group is the education essentials company. With an intentionally curated portfolio of respected global brands, Cambium serves as a leader in the education space, helping millions of educators and students feel more universally valued each and every day. In everything we do and across all our brands, we focus on the elements that are most essential to the success of education Our family of companies includes: Cambium Assessment Lexia® Learning Learning A-Z® Voyager Sopris Learning® ExploreLearning® Time4Learning® Kurzweil Education® To learn more about the Cambium organization and our other career opportunities, visit www.cambiumlearning.com/about-us/careers As a group, we value: Simplicity - Across all our teams and all areas of our business, we create simplicity, making things easier and more clear for all those we work with. Certainty - We continually strive to eliminate doubt, delivering solutions, services and communications that our customers know they can count on. Now - We understand the need to make a difference not only for the future, but for today, and our people are committed to making the most of each moment we spend serving our customers.